Lagat College‘s WorldHost Principles of Customer Service programme will give your staff the skills and knowledge to deliver excellent customer service that will give your business a great reputation!
We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – and that’s where we can help.
Through this interactive programme, we will get your staff to think about their own experiences of good and bad service, understand why their role has such an impact on your customers’ experience, and learn vital communication and listening skills that will set them up for success.
Best of all, it’s fully funded!
What is WorldHost?
WorldHost is a world class customer service training programme designed to provide the foundations for commercial success by delivering excellence in customer service experience.
What is covered in the course?
How long does the course last?
There are various courses available, most are two half day courses best combined to be delivered over 1 full day to achieve maximum effect and training continuity.
Dependent on the sector your business is in, Lagat can offer programmes for Hospitality, Leisure, Travel and Tourism, office-based customer service, or any other industry!
This programme is sure to help your staff leave a lasting impression and improve your reputation!
Who should attend?
Anybody who deals with customers as part of their job role.
On completion, will I get a recognised qualification?
With fully trained, and accredited World Host Trainers and resources, and 100% pass rate on courses to date, we are best placed to provide you and your staff with the customer service training and qualifications needed to really elevate the levels of customer service provided.
How does the business benefit?
Apart from having more qualified and motivated staff, if more than 50% of the staff complete the training successfully you be allowed to be recognised and advertised as a WorldHost destination!
These courses can be booked for a remote location, and we are able to tailor the content of the course to suit your business.
To book on to the course or for more information, please contact Sadie Canner on scanner@lagat.co.uk or call 01522 501300
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