PAB Languages Centre in conjunction with A Big Wide World and Lincolnshire Chamber of Commerce has launched new intercultural communications skills training to support international trade.

The training will help companies and organisations taking part in international business meetings to communicate effectively.

The Intercultural Communications Skills Training for Exporters will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization

How You Will Benefit

  • Intercultural training will help you understand how and when culture may impact communication with your clients.
  • Cultural awareness will help you to challenge any pre-conceptions
  • Communicate efficiently and tactfully with clients, partners and colleagues.
  • Strengthen your communication effectiveness with active listening.
  • Employees that are flexible in manner and open in mind can approach the challenges of working in foreign environments much more easily.
  • Improve your image through the increased self-awareness you’ll gain in this communication skills seminar.

Who Should Attend?

Professionals who want to enhance communication and build thriving relations with people from different countries and cultures.

What we will cover:

  1. Understand your own culture first.
  2. Listen, observe, and learn.
  3. Communication Style Differences and Similarities
  4. Acceptable and non- acceptable behaviour
  5. The barriers, obstacles and stereotypes
  6. Business cultures: religion, language, values, beliefs and customs
  7. Different business and economic environments
  8. Challenges and solutions for doing business
  9. Understanding and overcoming common pitfalls


Iwona Lebiedowicz has over fifteen years’ experience in leadership positions leading multinational teams and communicating across cultures. She holds a Master in Management with specialisation in International Relations from Poznań University of Economics and Business. She also holds a Financial Times Non-Executive Director Diploma a formally accredited, post-graduate level qualification for current and aspiring non-executive directors.

Passionate about managing effective communication and building thriving relations with clients, employees and partners from different countries and cultures. Iwona specialises in Central and Eastern Europe Culture.

Peter Robertson who was a BBC journalist for nearly 20 years and is still a regular contributor to BBC Radio 4’s From Our Own Correspondent.

He was leading 140 staff and around 200 freelancers in teams spread across 15 international locations, often in difficult and hostile environments. Peter brings highly-tuned interpersonal skills and sensitivity from his experience operating within multi-cultural and international environments. He was working closely with local teams in countries such as the USA, Russia, Kenya, Uzbekistan, Azerbaijan, Egypt and Ukraine. Peter has sometimes found himself in the middle of highly pressured situations coping with death threats, revolutions, armed raids and invasions.


JAKOB XU is an Associate Consultant at PAB Languages Centre. He is also a qualified Translator of English and Mandarin. Since 2010 he has been delivering a variety of China orientated cross-cultural training across the UK to professionals and associations on behalf of PAB.

CHRISTIAN WALSH is a Marketing Coordinator at PAB Languages Centre. He graduated from De Montfort University with a Bachelor’s degree in English Language and Creative Writing.  Christian also speaks Swahili and specialises in East African Cultures.

ADINA PICU is a Spanish and Romanian cultures and languages expert at PAB Languages Centre. She holds dual Master’s Degree from the Rovira and Virgili University in Spain and a Bachelor's degree in English philology Spiru Haret University in Romania. She is also a Sworn Translator and Interpreter.

Recent comments from delegates attending our courses:

“Presentations like yours Iwona are key to the success of our events. By raising their awareness of cultural differences and how this impacts the way we approach business is relevant to exporters but also to anyone looking to grow their business through developing new products or new markets. “George E Bell, Boston College

“Iwona delivered an excellent interactive session about the practicalities of doing business abroad and the cultural nuances, which companies need to be aware of when attempting to enter the market. Iwona was an engaging speaker, and our delegates went home extremely pleased with what they had learned. “Jan Immel:   Enterprise Europe Network