Case Study: A fresh start in the heart of the home

For Mrs. Barnard, a disabled tenant living in a bungalow, the kitchen has always been a central part of her home. But until recently, it was a space that no longer worked for her needs. Outdated, worn, and difficult to maintain, Angela described her old kitchen as “horrible and really old, it just really needed doing.” That all changed, when Angela had a home survey carried out. Here Ongo identified the need for a full kitchen replacement and additional loft insulation to improve energy efficiency. The process was smooth and supportive, with Andrea receiving a brand-new, modern kitchen in May this year, thanks to Ongo’s investment programme. “The workmen from Matthews and Tannert were lovely,” Angela said. “They made adjustments to make sure I was as comfortable as possible while the work was going on.” The installation took around three weeks, and Angela was involved every step of the way. She was given the opportunity to personalise her kitchen. “They brought samples round so I could really make it my own. I felt so lucky to have that choice.” The transformation was huge. The kitchen was completely rewired, and Angela received all new worktops, flooring, paint, and fittings. Despite the scale of the work, disruption was kept to a minimum. “The workmen were respectful and kind. I’m so pleased with it, it’s made a massive difference. No matter how much I cleaned the old kitchen, it never looked nice. But this one is lovely. It’s fresh, bright, and feels like a new start.” Angela is grateful for the investment in her home and the care shown throughout the process. “I want to thank everyone involved. It really makes a difference to have your home invested in, it’s not just about how it looks, it’s about how it makes you feel.” Ongo is committed to ensuring that every tenant lives in a safe, secure, and well-maintained home. Each year, they invest millions into upgrades like new kitchens, bathrooms, roofs, and insulation - improvements that make a real difference to people’s lives. To find out more about Ongo, visit their website, or if you’re an Ongo tenant and are interested in investment specific to your home, please allow surveys to be carried out when they are due.